At Archive Reserve, refunds are issued only after an eligible return has been received, reviewed, and approved in accordance with our Return Policy.
Because many of our items are vintage, pre-owned, collectible, limited, discontinued, or one-of-a-kind, each returned item is carefully inspected before a refund is authorized.
Refund Eligibility
A refund may be issued when:
- An eligible return has been approved under our Return Policy
- The returned item has been received by Archive Reserve
- The item passes our return inspection
- All original components, documentation, accessories, certificates, packaging, or accompanying materials are included where applicable
- The item has not been worn, used, damaged, altered, cleaned, repaired, resized, or otherwise modified after delivery
Items that do not meet the requirements of our Return Policy may not qualify for a refund.
Refund Processing
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow approximately [X–X BUSINESS DAYS] for Archive Reserve to process an approved refund.
After the refund has been issued, your bank, credit card provider, or payment processor may require additional time before the funds appear in your account.
Original Payment Method
Approved refunds are generally returned to the original payment method used when placing the order.
For security reasons, we may be unable to issue a refund to a different card, account, or payment method unless otherwise required by applicable law or payment-provider rules.
Shipping Charges
Original shipping charges are generally non-refundable unless:
- Archive Reserve sent an incorrect item
- The item arrived materially damaged in transit
- A shipping charge refund is otherwise required by applicable law
- Archive Reserve specifically agrees otherwise
Return shipping costs are also generally the responsibility of the customer for standard returns, as explained in our Return Policy.
Partial Refunds
Where permitted by applicable law, a partial refund may be considered if an eligible returned item is received with:
- Missing original packaging
- Missing accessories or components
- Missing documentation or certificates
- New signs of wear or handling
- Damage that occurred after delivery
- A condition materially different from the condition in which it was originally sent
Any adjustment will be based on the condition and completeness of the returned item.
Damaged or Incorrect Orders
If you receive an incorrect item or your order arrives damaged, please contact us at:
[YOUR EMAIL ADDRESS]
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the shipping packaging where applicable
We will review the information provided and advise you regarding the available resolution.
Please retain the item and all original packaging until your request has been reviewed.
Vintage, Pre-Owned & Collectible Condition
Many Archive Reserve items may display characteristics associated with age, previous ownership, storage, manufacture, or normal vintage wear.
Condition characteristics clearly shown or described in the product listing are considered part of the item's stated condition and do not automatically qualify an order for a refund.
Customers are encouraged to carefully review all product photographs, descriptions, measurements, condition notes, and available documentation before purchasing.
Final Sale and Non-Returnable Items
Items marked Final Sale or otherwise identified as non-returnable are generally not eligible for refunds unless required by applicable law or the item was materially misrepresented or incorrectly supplied.
Please review the individual product listing and our Return Policy before completing your purchase.
Cancelled Orders
If you request an order cancellation before shipment and the cancellation is successfully completed, any eligible payment reversal or refund will be processed to the original payment method.
Please allow approximately [X–X BUSINESS DAYS] after cancellation approval for processing.
We cannot guarantee that an order can be cancelled once it has entered packing, fulfillment, or shipment.
Failed or Refused Delivery
Orders returned because of:
- An incorrect or incomplete shipping address
- Refused delivery
- Failed delivery attempts
- Failure to collect the shipment
- Other customer-related delivery issues
may be subject to shipping, return shipping, handling, customs, or related charges where permitted.
Any eligible refund may be adjusted accordingly.
International Orders
For international purchases, customs duties, import taxes, brokerage charges, and other fees collected by government agencies, customs authorities, or third parties are generally not refundable by Archive Reserve.
Customers should contact the relevant authority or service provider regarding possible reimbursement of those charges.
Late or Missing Refunds
If you have received confirmation that a refund was issued but it has not yet appeared in your account:
- Allow the stated processing period to pass.
- Check your bank or payment account again.
- Contact your credit card company or payment provider.
- Contact your bank, as additional processing time may be required.
If you have completed these steps and still cannot locate your refund, contact us at:
[YOUR EMAIL ADDRESS]
Please include your order number and any relevant refund confirmation details.
Questions About Refunds
For questions regarding an approved refund, cancelled order, damaged order, or payment reimbursement, please contact:
Email: [YOUR EMAIL ADDRESS]
Please include your order number whenever possible so we can assist you efficiently.
For information about return eligibility and how to send an item back, please refer to our separate Return Policy.