At Archive Reserve, many of the items in our collection are vintage, pre-owned, collectible, limited, discontinued, or one-of-a-kind. We encourage customers to carefully review all product descriptions, measurements, photographs, condition notes, and available documentation before placing an order.
Return Eligibility
Eligible items may be returned within [X DAYS] of delivery.
To qualify for a return, the item must:
- Be in the same condition in which it was received
- Be unworn, unused, and unaltered after delivery
- Include all original tags, packaging, certificates, documentation, accessories, and accompanying materials
- Show no new damage, wear, stains, odors, alterations, or modifications
- Be accompanied by valid proof of purchase from Archive Reserve
Because many Archive Reserve items are unique or collectible, all returned merchandise is carefully inspected upon arrival.
How to Request a Return
To request a return, contact us at:
[YOUR EMAIL ADDRESS]
Please include:
- Your full name
- Order number
- Item name
- Reason for the return
- Relevant photographs if there is an issue with the item
Please do not send an item back without first contacting Archive Reserve.
If your return request is accepted, we will provide instructions on how and where to send your item.
Unauthorized returns may not be accepted.
Vintage, Pre-Owned & Collectible Items
Vintage and pre-owned pieces may naturally show signs of age, previous ownership, patina, minor wear, or other characteristics associated with their history.
These characteristics do not necessarily constitute defects.
Archive Reserve makes reasonable efforts to clearly photograph and describe significant visible condition details. Customers should review all available product images, descriptions, measurements, condition information, and documentation before purchasing.
Condition characteristics that were clearly disclosed in the original product listing are considered part of the item's stated condition.
Clothing, Tailoring & Footwear
Vintage and pre-owned sizing may differ significantly from modern sizing standards.
Customers should review all available measurements before purchasing clothing, tailoring, or footwear and compare them with a similar item they already own whenever possible.
Returned clothing and footwear must not have been worn, washed, cleaned, altered, tailored, stretched, repaired, or otherwise modified after delivery.
Bags, Watches, Bracelets & Accessories
Bags, watches, bracelets, jewelry, and other accessories must be returned with all components originally supplied.
This may include:
- Boxes
- Dust bags
- Straps
- Watch links
- Certificates
- Documentation
- Cases
- Accessories
Items that have been resized, polished, repaired, engraved, altered, or otherwise modified after delivery may not qualify for return.
Collectibles & Autographs
Collectibles, signed items, autographs, memorabilia, and pieces supplied with certificates or provenance materials must be returned with all documentation originally included with the order.
Certificates, provenance documents, labels, or accompanying materials must not be removed, replaced, damaged, or altered.
Art & Decorative Objects
Artworks and decorative objects must be returned in the same condition in which they were received.
Customers should use appropriate protective packaging when returning fragile, framed, sculptural, glass, ceramic, or other delicate objects.
Vinyl & Recorded Media
Vinyl records and other recorded media must be returned in the same physical condition in which they were delivered.
Sleeves, inserts, covers, cases, labels, and any additional materials originally included with the item must also be returned.
Books & Printed Works
Books, magazines, catalogs, prints, and other printed works must be returned in their original received condition.
Previously disclosed age-related wear, markings, toning, creasing, or other condition characteristics are considered part of the item's stated condition.
Electronics & Equipment
Electronics and equipment must be returned with all components originally supplied, including any accessories, cables, manuals, cases, or packaging where applicable.
Customers should not attempt unauthorized repairs, disassembly, modification, or alteration before requesting a return.
Tableware & Serving Pieces
Tableware, glassware, ceramics, serving pieces, and related objects must be returned securely packaged and in the same condition in which they were received.
All pieces belonging to a set must be returned together unless otherwise agreed by Archive Reserve.
Non-Returnable Items
Unless otherwise required by applicable law, certain items may not qualify for return, including:
- Items marked Final Sale
- Personalized or customized items
- Items altered at the customer's request
- Items damaged after delivery
- Items returned outside the stated return window
- Items missing original components or documentation
- Items that have been worn, used, cleaned, repaired, resized, or modified after delivery
Any additional item-specific return restrictions will be stated on the relevant product page where applicable.
Damaged or Incorrect Items
Please inspect your order shortly after delivery.
If you receive an incorrect item or your order arrives damaged, contact us at [YOUR EMAIL ADDRESS] as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the shipping box and packaging where relevant
Please retain the original packaging while the issue is being reviewed.
Return Shipping
Unless otherwise agreed by Archive Reserve or required by applicable law, customers are responsible for the cost of returning eligible items.
We strongly recommend using:
- A trackable shipping service
- Appropriate shipping insurance for valuable items
- Secure protective packaging suitable for the item
Vintage, collectible, fragile, and high-value items should be packed carefully to help prevent damage during return transit.
Condition of Returned Items
Returned merchandise must arrive in substantially the same condition in which it was originally delivered.
Archive Reserve may reject a return where permitted by applicable law if an item:
- Has been worn or used
- Has been altered or repaired
- Has been cleaned or modified
- Has suffered new damage
- Is missing components or documentation
- Is returned in a materially different condition
Returned Packages
If an order is returned to Archive Reserve because of an incorrect address, refused delivery, failed delivery attempts, or failure to collect the shipment, please contact us at [YOUR EMAIL ADDRESS] for assistance.
Additional shipping charges may apply if the item needs to be shipped again.
Questions About Returns
For questions about return eligibility or an existing return request, please contact:
Email: [YOUR EMAIL ADDRESS]
Please include your order number whenever possible.
For information regarding payment reimbursements after an approved return, please refer to our separate Refund Policy.