Refund & Return Policy

Effective Date: September 3rd, 2026

Archive Reserve wants customers to purchase with confidence. Eligible purchases generally include a 30-day return period beginning on the confirmed delivery date.

Eligible Returns

A customer may request a return within 30 calendar days after delivery when:

  • The item arrives damaged;

  • The item is materially different from the listing;

  • The item does not materially match the photographs or condition description;

  • The wrong item was shipped; or

  • The listing permits a discretionary return.

To request a return, email [support@archivereserve.com] with the order number, a description of the issue, and photographs when applicable.

Condition of Returned Items

Returned items must be in the same condition in which they were received.

The return must include all applicable:

  • Accessories;

  • Certificates;

  • Letters of authenticity;

  • Tags;

  • Inserts;

  • Packaging;

  • Documentation; and

  • Other materials included with the original shipment.

An item may be ineligible for a refund, or the refund may be reduced to the extent permitted by law, if the item has been:

  • Used or worn;

  • Altered;

  • Cleaned;

  • Repaired;

  • Modified;

  • Damaged after delivery;

  • Returned without required components; or

  • Returned in a condition different from the condition in which it was received.

Return Authorization

Do not ship an item back without return instructions from Archive Reserve.

For eligible claims involving damage, material misdescription, or shipment of the wrong item, Archive Reserve will provide return instructions and, when appropriate, a prepaid return label.

For discretionary or buyer-remorse returns, when permitted by the listing, the buyer may be responsible for return shipping, insurance, and related costs.

High-Value and Authenticated Items

For high-value, fragile, rare, or authenticated items, Archive Reserve may require:

  • Fully insured return shipping;

  • Signature confirmation;

  • Adult signature;

  • Specific packaging instructions;

  • Return to a designated address; or

  • Inspection or authentication review before a refund is issued.

Final-Sale Items

Unless required by law or expressly stated otherwise in the listing, the following may be final sale:

  • Items marked “Final Sale”;

  • Custom or personalized items;

  • Items specially sourced at a customer’s request;

  • Items damaged after delivery;

  • Items that have been altered, used, worn, repaired, or modified;

  • Items missing certificates, provenance materials, accessories, or original packaging;

  • Items returned after the 30-day return period; and

  • Items returned without authorization.

Refund Timing

After Archive Reserve receives and inspects an approved return, an eligible refund will be issued to the original payment method.

Processing times may vary by the customer’s bank or payment provider.

Original shipping charges, expedited shipping charges, gift-wrap charges, duties, taxes, and other non-refundable services may not be refundable unless required by law or unless Archive Reserve determines that the item was damaged in transit, materially misdescribed, or shipped in error.

Order Cancellations

Contact Archive Reserve as soon as possible if you need to cancel an order.

An order may be canceled only if it has not shipped or entered fulfillment. Once the order has shipped, the return process applies.

30-Day Buyer Protection

The 30-day return period gives customers time to inspect their purchase and report qualifying issues.

This policy does not limit any consumer rights that cannot legally be waived.